{"id":8140,"date":"2025-03-16T14:07:55","date_gmt":"2025-03-16T14:07:55","guid":{"rendered":"https:\/\/wrapio.shop\/?page_id=8140"},"modified":"2025-03-22T06:18:59","modified_gmt":"2025-03-22T06:18:59","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/wrapio.shop\/pt\/dispute-resolution\/","title":{"rendered":"Resolu\u00e7\u00e3o de Conflitos"},"content":{"rendered":"
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Online Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The security of your data<\/strong><\/h3>

Buy with complete confidence and transparency.<\/p>

The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Wrapio<\/a>.shop provides all the information so that you can exercise your right to complain to an official, third-party and impartial entity in the process. Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we have presented to resolve the situation, you can access this official website\u00a0https:\/\/ec.europa.eu\/consumers\/odr<\/a>\u00a0and express your objection.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What is alternative dispute resolution?<\/span><\/strong><\/h3>\n

Alternative dispute resolution is the possibility available to all consumers of turning to official entities to help them resolve or provide guidance on a dispute before filing a lawsuit in court. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the trader who is the subject of their complaint.<\/span><\/p>\n

The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution. You may know the concept of alternative dispute resolution by other names: “mediation”, “conciliation”, “arbitration” or “consumer disputes committee”.<\/span><\/p>\n

Alternative dispute resolution is generally less expensive, less formal and faster than the courts. Wrapio.shop provides the websites of some of these entities that can help you present your arguments:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Resolu\u00e7\u00e3o de Conflitos<\/strong>
Law No. 144\/2015, of September 8
If you experience a consumer dispute, you may seek resolution through the European Online Dispute Resolution Platform, available at http:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Alternatively, you can contact one of the following Alternative Dispute Resolution (ADR) entities:<\/p>

Alternative Dispute Resolution Entities
CNIACC \u2013 National Center for Information and Arbitration of Consumer Conflicts
\ud83d\udcde Tel: 213 847 484 | \ud83d\udce7 Email: cniacc@unl.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CIMAAL \u2013 Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve
\ud83d\udcde Tel: 289 823 135 | \ud83d\udce7 Email: cimaal@mail.telepac.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Consumer Conflict Arbitration Centre of the District of Coimbra
\ud83d\udcde Tel: 239 821 690 \/ 289 | \ud83d\udce7 Email: geral@centrodearbitragemdecoimbra.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Lisbon Consumer Conflict Arbitration Centre
\ud83d\udcde Tel: 218 807 000 \/ 218 807 030
\ud83d\udce7 Email: juridico@centroarbitragemlisboa.pt, director@centroarbitragemlisboa.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Consumer Information and Arbitration Centre of Porto
\ud83d\udcde Tel: 225 508 349 \/ 225 029 791 | \ud83d\udce7 Email: cicap@mail.telepac.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Vale do Ave Consumer Conflict Arbitration Centre \/ Arbitration Court
\ud83d\udcde Tel: 253 422 410 | \ud83d\udce7 Email: triave@gmail.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
\ud83d\udcde Tel: 253 617 604 | \ud83d\udce7 Email: geral@ciab.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
\ud83d\udccd Address: Rua Direita, 27 \u2013 1st Floor, 9050-405 Funchal
\ud83d\udce7 Email: centroarbitragem.sras@gov-madeira.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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For more information, visit the Consumer Portal at www.consumidor.pt<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Important Notice<\/strong>
For online purchases, the Consumer Conflict Arbitration Center corresponding to the consumer’s domicile is responsible for handling disputes.<\/p>

Contact us: info@wrapio.shop<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Online Dispute Resolution The security of your data Buy with complete confidence and transparency. The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Wrapio.shop provides all the information so that you can exercise your right to complain to an […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8140","page","type-page","status-publish","hentry"],"yoast_head":"\nDispute Resolution - Wrapio Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wrapio.shop\/pt\/dispute-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dispute Resolution - Wrapio Shop\" \/>\n<meta property=\"og:description\" content=\"Online Dispute Resolution The security of your data Buy with complete confidence and transparency. The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Wrapio.shop provides all the information so that you can exercise your right to complain to an […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wrapio.shop\/pt\/dispute-resolution\/\" \/>\n<meta property=\"og:site_name\" content=\"Wrapio Shop\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-22T06:18:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Dispute Resolution - Wrapio Shop","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wrapio.shop\/pt\/dispute-resolution\/","og_locale":"pt_PT","og_type":"article","og_title":"Dispute Resolution - Wrapio Shop","og_description":"Online Dispute Resolution The security of your data Buy with complete confidence and transparency. The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Wrapio.shop provides all the information so that you can exercise your right to complain to an […]","og_url":"https:\/\/wrapio.shop\/pt\/dispute-resolution\/","og_site_name":"Wrapio Shop","article_modified_time":"2025-03-22T06:18:59+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/wrapio.shop\/dispute-resolution\/","url":"https:\/\/wrapio.shop\/dispute-resolution\/","name":"Dispute Resolution - Wrapio Shop","isPartOf":{"@id":"https:\/\/wrapio.shop\/#website"},"datePublished":"2025-03-16T14:07:55+00:00","dateModified":"2025-03-22T06:18:59+00:00","breadcrumb":{"@id":"https:\/\/wrapio.shop\/dispute-resolution\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wrapio.shop\/dispute-resolution\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/wrapio.shop\/dispute-resolution\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wrapio.shop\/"},{"@type":"ListItem","position":2,"name":"Dispute Resolution"}]},{"@type":"WebSite","@id":"https:\/\/wrapio.shop\/#website","url":"https:\/\/wrapio.shop\/","name":"Wrapio Shop","description":"Redesign Your Phone and Cards","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wrapio.shop\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"}]}},"_links":{"self":[{"href":"https:\/\/wrapio.shop\/pt\/wp-json\/wp\/v2\/pages\/8140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wrapio.shop\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wrapio.shop\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wrapio.shop\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wrapio.shop\/pt\/wp-json\/wp\/v2\/comments?post=8140"}],"version-history":[{"count":28,"href":"https:\/\/wrapio.shop\/pt\/wp-json\/wp\/v2\/pages\/8140\/revisions"}],"predecessor-version":[{"id":8519,"href":"https:\/\/wrapio.shop\/pt\/wp-json\/wp\/v2\/pages\/8140\/revisions\/8519"}],"wp:attachment":[{"href":"https:\/\/wrapio.shop\/pt\/wp-json\/wp\/v2\/media?parent=8140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}