{"id":8136,"date":"2025-03-16T14:05:07","date_gmt":"2025-03-16T14:05:07","guid":{"rendered":"https:\/\/wrapio.shop\/?page_id=8136"},"modified":"2026-04-03T11:43:27","modified_gmt":"2026-04-03T11:43:27","slug":"exchange-and-return-policy","status":"publish","type":"page","link":"https:\/\/wrapio.shop\/pt\/exchange-and-return-policy\/","title":{"rendered":"Pol\u00edtica de Troca e Devolu\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8136\" class=\"elementor elementor-8136\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92a40d8 e-flex e-con-boxed e-con e-parent\" data-id=\"92a40d8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c25bf29 elementor-widget elementor-widget-text-editor\" data-id=\"c25bf29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><style>\n  .wrapio-policy-container {<br \/>    font-family: inherit;<br \/>    line-height: 1.6;<br \/>    color: #333;<br \/>    max-width: 800px;<br \/>    margin: 0;<br \/>    padding: 20px 20px 20px 40px;<br \/>    text-align: left;<br \/>  }<br \/>  .wrapio-policy-container h2 {<br \/>    font-size: 2em;<br \/>    color: #222;<br \/>    border-bottom: 2px solid #eaeaea;<br \/>    padding-bottom: 10px;<br \/>    margin-bottom: 20px;<br \/>  }<br \/>  .wrapio-policy-container h3 {<br \/>    font-size: 1.4em;<br \/>    color: #444;<br \/>    margin-top: 30px;<br \/>    margin-bottom: 15px;<br \/>  }<br \/>  .wrapio-policy-container h4 {<br \/>    font-size: 1.1em;<br \/>    color: #555;<br \/>    margin-top: 20px;<br \/>    margin-bottom: 10px;<br \/>  }<br \/>  .wrapio-policy-container ul {<br \/>    margin-bottom: 20px;<br \/>    padding-left: 40px;<br \/>  }<br \/>  .wrapio-policy-container li {<br \/>    margin-bottom: 8px;<br \/>  }<br \/>  .wrapio-policy-container p {<br \/>    margin-bottom: 15px;<br \/>  }<br \/>  .wrapio-policy-notice {<br \/>    background-color: #fff3cd;<br \/>    border-left: 4px solid #ffeeba;<br \/>    padding: 15px;<br \/>    margin: 20px 0;<br \/>    border-radius: 4px;<br \/>    color: #856404;<br \/>  }<br \/>  .wrapio-policy-divider {<br \/>    height: 1px;<br \/>    background-color: #eaeaea;<br \/>    border: none;<br \/>    margin: 40px 0;<br \/>  }<br \/><\/style><\/p><div class=\"wrapio-policy-container\"><h2>Wrapio: Exchange, Return &amp; Warranty Policy<\/h2><div class=\"wrapio-policy-section\"><h3>1. Overview<\/h3><p>At <a href=\"https:\/\/wrapio.shop\/pt\/home-wrapio\/\">Wrapio<\/a>, customer satisfaction is our priority. This policy outlines the terms for returns, exchanges, refunds, and warranty claims. This policy complies with the EU Consumer Rights Directive (2011\/83\/EU) and Portuguese Consumer Protection Law.<\/p><ul><li><strong>Operator:<\/strong> ECLIPSE SERENO UNIPESSOAL LDA (NIF: 519113837)<\/li><li><strong>Email:<\/strong> info@wrapio.store<\/li><li><strong>Website:<\/strong> www.wrapio.shop<\/li><\/ul><\/div><hr class=\"wrapio-policy-divider\" \/><div class=\"wrapio-policy-section\"><h3>2. 14-Day Return Right (Right of Withdrawal)<\/h3><p>Customers may request a return within 14 days from the delivery date for online orders or the purchase date in-store.<\/p><h4>\u2714 Eligibility Conditions<\/h4><p>To be eligible, the product must:<\/p><ul><li>Be unused, unactivated, and in brand-new condition.<\/li><li>Include original packaging, seals, accessories, and manuals.<\/li><li>Have no scratches, damage, or signs of use.<\/li><li>Have matching IMEI\/serial number with invoice.<\/li><li>Have no accounts linked (Apple ID \/ Google \/ Samsung).<\/li><\/ul><h4>\u274c Returns Not Accepted<\/h4><p>Returns will be refused if:<\/p><ul><li>The device has been activated or used.<\/li><li>Any account is logged in.<\/li><li>Packaging or accessories are missing.<\/li><li>The device shows damage, scratches, or tampering.<\/li><\/ul><div class=\"wrapio-policy-notice\"><strong>\u26a0\ufe0f Important:<\/strong> Once a device is activated, it is legally considered used and cannot be returned under \u201cchange of mind\u201d rights.<\/div><\/div><hr class=\"wrapio-policy-divider\" \/><div class=\"wrapio-policy-section\"><h3>3. Exchange Policy (14 Days)<\/h3><p>Customers may request an exchange within 14 days, under the same conditions as returns. Exchanges are allowed if the product is unused and sealed.<\/p><ul><li><strong>Higher-value product:<\/strong> Customer pays the difference.<\/li><li><strong>Lower-value product:<\/strong> Store credit may be issued.<\/li><\/ul><\/div><hr class=\"wrapio-policy-divider\" \/><div class=\"wrapio-policy-section\"><h3>4. Dead-on-Arrival (DOA) \/ Defective Items<\/h3><p>If your device arrives defective, notify us within 48 hours of delivery. Claims without proper evidence may be rejected.<\/p><h4>Required Evidence:<\/h4><ul><li>Full unboxing video.<\/li><li>Visible IMEI.<\/li><li>Clear demonstration of the defect.<\/li><li>No signs of misuse or damage.<\/li><\/ul><\/div><hr class=\"wrapio-policy-divider\" \/><div class=\"wrapio-policy-section\"><h3>5. Warranty Policy<\/h3><ul><li><strong>New devices:<\/strong> Manufacturer warranty (typically 24 months).<\/li><li><strong>Used\/refurbished devices:<\/strong> Store warranty (3\u201312 months depending on product).<\/li><\/ul><p><strong>Warranty Does NOT Cover:<\/strong> Accidental or physical damage, liquid damage, screen damage, battery wear over time, unauthorized repairs, or software\/account locks. All claims require a matching IMEI\/serial number and original proof of purchase.<\/p><\/div><hr class=\"wrapio-policy-divider\" \/><div class=\"wrapio-policy-section\"><h3>6. Activation Lock Requirement<\/h3><p>Before returning or exchanging any device, customers must:<\/p><ul><li>Remove Apple ID \/ iCloud.<\/li><li>Remove Google\/Samsung accounts.<\/li><li>Disable tracking features (Find My iPhone \/ Find My Device).<\/li><li>Perform factory reset and remove all passwords.<\/li><\/ul><p><em>\u26a0\ufe0f Devices with active locks cannot be accepted.<\/em><\/p><\/div><hr class=\"wrapio-policy-divider\" \/><div class=\"wrapio-policy-section\"><h3>7. Refund Process<\/h3><p>Refunds are processed within 5\u201314 business days after approval. Refunds are issued to the original payment method.<\/p><\/div><hr class=\"wrapio-policy-divider\" \/><div class=\"wrapio-policy-section\"><h3>8. Returns &amp; Shipping (Online Orders)<\/h3><p>Customer Responsibilities include the return shipping cost (unless defective\/DOA). We recommend using tracked &amp; insured shipping and ensuring safe packaging. We are not responsible for lost shipments or damaged returns during transit.<\/p><p><strong>Return Address:<\/strong><br \/>Wrapio<br \/>R. Passos Manuel 126D<br \/>1150-260 Lisboa, Portugal<\/p><\/div><hr class=\"wrapio-policy-divider\" \/><div class=\"wrapio-policy-section\"><h3>9. Inspection &amp; Verification<\/h3><p>All returns and exchanges undergo strict checks, including IMEI validation, serial number matching, account lock verification, tamper seal inspection, and physical condition assessment. Failed inspections will result in return rejection and the item will be sent back to the customer.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Wrapio: Exchange, Return &amp; Warranty Policy 1. Overview At Wrapio, customer satisfaction is our priority. This policy outlines the terms for returns, exchanges, refunds, and warranty claims. This policy complies with the EU Consumer Rights Directive (2011\/83\/EU) and Portuguese Consumer Protection Law. Operator: ECLIPSE SERENO UNIPESSOAL LDA (NIF: 519113837) Email: info@wrapio.store Website: www.wrapio.shop 2. 14-Day [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8136","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Exchange and Return Policy - Wrapio Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wrapio.shop\/pt\/exchange-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exchange and Return Policy - Wrapio Shop\" \/>\n<meta property=\"og:description\" content=\"Wrapio: Exchange, Return &amp; Warranty Policy 1. 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