{"id":7878,"date":"2025-03-06T17:45:00","date_gmt":"2025-03-06T17:45:00","guid":{"rendered":"https:\/\/wrapio.shop\/?page_id=7878"},"modified":"2026-02-14T11:10:25","modified_gmt":"2026-02-14T11:10:25","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/wrapio.shop\/pt\/terms-and-conditions\/","title":{"rendered":"Termos e Condi\u00e7\u00f5es"},"content":{"rendered":"
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Current Operator:<\/strong>
ECLIPSE SERENO UNIPESSOAL LDA
NIF: 519113837<\/p>\n

Formerly Operating As:<\/strong>
Manish Kumar
Registered Address: Caracol da Gra\u00e7a n\u00ba 2 S\/Cave Esq, 2, S\/Cave, Esq., 1100-114 Lisboa
NIPC\/NIF: 325128880<\/p>\n

Email: info@wrapio.store<\/a>
Website: www.wrapio.shop<\/a><\/p>\n

\n

1. General Overview<\/h2>\n

This website is operated by Wrapio<\/a><\/strong>, currently managed by ECLIPSE SERENO UNIPESSOAL LDA (NIF: 519113837)<\/strong>.<\/p>\n

The website was previously operated by Manish Kumar (NIF: 325128880).<\/p>\n

Throughout these Terms, \u201cwe,\u201d \u201cus,\u201d and \u201cour\u201d refer to Wrapio under its current legal entity.<\/p>\n

By accessing our website or purchasing from us, you agree to these Terms & Conditions and our Privacy Policy.<\/p>\n

We reserve the right to update or modify these Terms at any time without prior notice.<\/p>\n

\n

2. Products<\/h2>\n

We specialize in:<\/p>\n

    \n
  • \n

    New smartphones<\/p>\n<\/li>\n

  • \n

    Certified used smartphones<\/p>\n<\/li>\n

  • \n

    Accessories (when applicable)<\/p>\n<\/li>\n<\/ul>\n

    Product descriptions and images aim to be accurate; however, slight variations may occur.<\/p>\n

    All devices are sold with:<\/p>\n

      \n
    • \n

      Official invoice<\/p>\n<\/li>\n

    • \n

      IMEI registration<\/p>\n<\/li>\n

    • \n

      Applicable warranty (see section below)<\/p>\n<\/li>\n<\/ul>\n

      \n

      3. Warranty Policy<\/h2>\n

      New Devices<\/h3>\n

      All new devices include manufacturer warranty, valid for 24 months, unless specified otherwise by the brand.<\/p>\n

      Used \/ Refurbished Devices<\/h3>\n

      Used devices include Store Warranty of 3 to 12 months depending on model and condition, covering:<\/p>\n

        \n
      • \n

        Hardware defects<\/p>\n<\/li>\n

      • \n

        Manufacturing faults<\/p>\n<\/li>\n<\/ul>\n

        Battery degradation due to normal use is not covered unless explicitly stated.<\/p>\n

        Warranty Does Not Cover:<\/h3>\n
          \n
        • \n

          Physical damage<\/p>\n<\/li>\n

        • \n

          Liquid damage<\/p>\n<\/li>\n

        • \n

          Unauthorized repairs<\/p>\n<\/li>\n

        • \n

          Software modifications<\/p>\n<\/li>\n

        • \n

          iCloud \/ Google \/ Samsung account locks<\/p>\n<\/li>\n

        • \n

          Damage caused by misuse or negligence<\/p>\n<\/li>\n<\/ul>\n

          IMEI must match the invoice for all warranty claims.<\/p>\n

          \n

          4. Device Activation Requirements<\/h2>\n

          Before returning or exchanging a device, the customer must:<\/p>\n

            \n
          • \n

            Remove all passwords<\/p>\n<\/li>\n

          • \n

            Remove Screen Lock<\/p>\n<\/li>\n

          • \n

            Remove Apple ID \/ iCloud<\/p>\n<\/li>\n

          • \n

            Remove Samsung \/ Google Accounts<\/p>\n<\/li>\n

          • \n

            Disable Find My Device<\/p>\n<\/li>\n

          • \n

            Reset device to factory settings<\/p>\n<\/li>\n<\/ul>\n

            Failure to comply may result in denial of the return or refund request.<\/p>\n

            \n

            5. Return Policy (14 Days)<\/h2>\n

            Customers may request a return within 14 days of delivery or pickup, provided the device is:<\/p>\n

              \n
            • \n

              Unused<\/p>\n<\/li>\n

            • \n

              In perfect condition<\/p>\n<\/li>\n

            • \n

              In original packaging<\/p>\n<\/li>\n

            • \n

              With all accessories included<\/p>\n<\/li>\n

            • \n

              IMEI matching the invoice<\/p>\n<\/li>\n<\/ul>\n

              Opened or activated devices may not be eligible for return due to the nature of electronic goods and hygiene\/security standards.<\/p>\n

              This policy does not affect statutory consumer rights under Portuguese law.<\/p>\n

              \n

              6. Dead-on-Arrival (DOA) Policy<\/h2>\n

              If a device arrives defective, customers must notify us within 48 hours of delivery and provide:<\/p>\n

                \n
              • \n

                Video proof showing unboxing<\/p>\n<\/li>\n

              • \n

                Details of the defect<\/p>\n<\/li>\n

              • \n

                IMEI clearly visible<\/p>\n<\/li>\n<\/ul>\n

                Upon verification, we will repair, replace, or refund in accordance with EU consumer protection laws.<\/p>\n

                \n

                7. Shipping & Delivery<\/h2>\n

                In-store Pickup<\/h3>\n

                Available immediately after payment confirmation.<\/p>\n

                Home Delivery<\/h3>\n
                  \n
                • \n

                  Lisbon: 24\u201348 hours<\/p>\n<\/li>\n

                • \n

                  Portugal mainland: 2\u20135 business days<\/p>\n<\/li>\n

                • \n

                  Tracking number provided<\/p>\n<\/li>\n

                • \n

                  Signature required for devices above \u20ac800<\/p>\n<\/li>\n<\/ul>\n

                  Orders paid through installment services (e.g., Klarna) are shipped only after payment approval confirmation.<\/p>\n

                  \n

                  8. Klarna Payment Terms<\/h2>\n

                  When choosing Klarna as a payment method, you agree to Klarna\u2019s Payment Terms:<\/p>\n

                  \n

                  \u201cPayment information is processed securely by Klarna. Your personal data is handled in accordance with applicable data protection laws and as described in Klarna\u2019s Privacy Policy.\u201d<\/p>\n<\/blockquote>\n

                  Klarna may perform a soft credit check to approve installment payments.<\/p>\n

                  \n

                  9. Limitation of Liability<\/h2>\n

                  We are not responsible for:<\/p>\n

                    \n
                  • \n

                    Customer negligence<\/p>\n<\/li>\n

                  • \n

                    Losses caused by misuse<\/p>\n<\/li>\n

                  • \n

                    Software issues caused by third-party applications<\/p>\n<\/li>\n

                  • \n

                    Data loss not backed up by the customer<\/p>\n<\/li>\n<\/ul>\n

                    Our liability is limited to the value of the purchased product, except where otherwise required by law.<\/p>\n

                    \n

                    10. Governing Law<\/h2>\n

                    These Terms are governed by Portuguese law.<\/p>\n

                    Any disputes shall be subject to the jurisdiction of the courts of Lisbon, Portugal.<\/p>\n

                    Consumers may also use alternative dispute resolution mechanisms available under Portuguese law.<\/p>\n

                      <\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                      Current Operator:ECLIPSE SERENO UNIPESSOAL LDANIF: 519113837 Formerly Operating As:Manish KumarRegistered Address: Caracol da Gra\u00e7a n\u00ba 2 S\/Cave Esq, 2, S\/Cave, Esq., 1100-114 LisboaNIPC\/NIF: 325128880 Email: info@wrapio.storeWebsite: www.wrapio.shop 1. General Overview This website is operated by Wrapio, currently managed by ECLIPSE SERENO UNIPESSOAL LDA (NIF: 519113837). The website was previously operated by Manish Kumar (NIF: 325128880). 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