✅ TERMS & CONDITIONS

Company: Manish Kumar
Registered Address: Caracol da Graça nº 2 S/Cave Esq, 2, S/Cave, Esq., 1100-114 Lisboa
NIPC/NIF: 325128880
Email: info@wrapio.store
Website: www.wrapio.shop

1. General Overview

This website is operated by Wrapio, owned and managed by Manish Kumar
Throughout these Terms, “we,” “us,” and “our” refer to Wrapio.

By accessing our website or purchasing from us, you agree to these Terms & Conditions and our Política de Privacidade.

We reserve the right to update or modify these Terms at any time.

2. Products

We specialize in:

• New smartphones

• Certified used smartphones (5% only)

• Accessories (when applicable)

Product descriptions and images aim to be accurate, but slight variations may occur.

All devices are sold with:

• Invoice

• IMEI registration

• Warranty (see section below)

3. Warranty Policy

New Devices

All new devices include manufacturer warranty, valid for 24 months, unless specified otherwise by the brand.

Used/Refurbished Devices

Used devices include Store Warranty of 3 to 12 months, covering:

• Hardware defects

• Battery defects (below 80% health not covered unless stated)

Warranty does not cover:

• Physical damage

• Liquid damage

• Unauthorized repairs

• Software modifications

• iCloud / Google / Samsung account locks

4. Device Activation Requirements

Before returning or exchanging a device, the customer must:

• Remove all passwords

• Remove Screen Lock

• Remove Apple ID / iCloud

• Remove Samsung / Google Accounts

• Reset device to factory settings

Failure to comply may result in denial of the return/refund.

5. Return Policy (14 Days)

Customers may request a return within 14 days of delivery or pickup only if the device is:

• Unused

• In perfect condition

• In original packaging

• With all accessories

• IMEI matching the invoice

Opened or activated devices may not be eligible for return due to the nature of electronics.

6. Dead-on-Arrival (DOA) Policy

If a device arrives defective, customers must notify us within 48 hours with:

• Video proof showing unboxing

• Details of the defect

• IMEI clearly visible

We will repair, replace, or refund according to EU regulations.

7. Shipping & Delivery

In-store Pickup

Available immediately after payment confirmation.

Home Delivery

• Lisbon: 24–48 hours

• Portugal: 2–5 business days

• Tracking number provided

• Signature required for devices above €800

Orders paid through installment services (e.g., Klarna) are shipped only after payment approval.

8. Klarna Payment Terms 

When choosing Klarna as a payment method, you agree to Klarna’s Payment Terms:

“Payment information is processed securely by Klarna. Your personal data is handled in accordance with applicable data protection laws and as described in Klarna’s Privacy Policy.”

Klarna may perform a soft credit check to approve installment payments.

9. Limitation of Liability

We are not responsible for:

• Customer negligence

• Losses caused by misuse

• Software issues caused by third-party applications

10. Governing Law

These Terms are governed by Portuguese law (Lisbon jurisdiction).