PRIVACY POLICY 

Company: Manish Kumar
Registered Address: Caracol da Graça nº 2 S/Cave Esq, 2, S/Cave, Esq., 1100-114 Lisboa
NIPC/NIF: 325128880
Email: info@wrapio.store
Website: www.wrapio.shop

We are committed to protecting your personal data and ensuring full compliance with the General Data Protection Regulation (GDPR) and all applicable Portuguese data protection laws.

This policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products in-store or online, or interact with our services.

1. Data Controller

The data controller responsible for processing your personal data is:

Company: Manish Kumar
Registered Address: Caracol da Graça nº 2 S/Cave Esq, 2, S/Cave, Esq., 1100-114 Lisboa
NIPC/NIF: 325128880
Email: info@wrapio.store
Website: www.wrapio.shop

2. Personal Data We Collect

We may collect and process the following personal data:

2.1 Contact & Identification Data

• Full name

• Address

• Phone number

• Email address

• Billing information (NIF, address)

2.2 Transaction & Payment Data

• Order details

• Payment status

• Partial payment / installment approval status

• Information transmitted to payment processors (Stripe, Klarna, Alma, etc.)

2.3 Device & Technical Data

• IP address

• Browser type

• Device identifiers

• Cookies and tracking data

2.4 IMEI & Device Information (Smartphone Sales)

To comply with fraud prevention requirements, we may record:

• IMEI / serial numbers of purchased devices

• Activation lock status (Apple ID / Google / Samsung)

2.5 Video Surveillance (CCTV in Store)

Recorded for security and legal compliance.

3. Purpose of Data Processing

We process your personal data for:

✔ Order processing & delivery

✔ Billing and compliance with legal obligations

✔ Warranty activation & IMEI tracking

✔ Fraud prevention and identity verification

✔ Customer support & communications

✔ Marketing (with your consent)

✔ Installment payments (e.g., Klarna, Alma)

✔ Shopify system requirements (e-commerce hosting)

4. Legal Basis for Processing

We base data processing on:

• Execution of Contract (Art. 6(1)(b))

• Legal Obligation (Art. 6(1)(c)) – tax compliance & legal retention

• Legitimate Interests (Art. 6(1)(f)) – fraud prevention, CCTV

• Consent (Art. 6(1)(a)) – marketing communications

• Automated credit decision-making (Art. 22 GDPR) — when using Klarna installments

5. Sharing of Personal Data

We share your data with:

Payment Processors

• Klarna AB (installments)

• Stripe Payments Europe

• Alma Pay (installments)
  These companies may perform identity checks, fraud analysis, and payment eligibility decisions.

E-commerce & Technology Providers

• Shopify (hosting and checkout)

• IT service providers

• Cloud platforms

Delivery Partners

• Courier services for shipping orders

Legal Authorities

When required by law.

6. Klarna-Specific Data Sharing Clause 

If you choose Klarna as a payment method, your personal data will be transmitted to Klarna for:

• Identity verification

• Credit and affordability assessment

• Fraud prevention

• Processing installment payments

More information is available in Klarna’s privacy policy:
https://www.klarna.com/international/privacy-policy/

7. International Data Transfers

Shopify and some payment processors may store data outside the EU.
Such transfers comply with GDPR through:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Approved safeguards

8. Data Retention

• Orders & invoices: 10 years (legal requirement)

• CCTV footage: 30 days

• Customer support records: 3 years

• IMEI & activation data: For the duration of warranty + legal compliance

• Marketing data: Until you withdraw consent

• Personalization requests: 7 days

9. Your Rights

You can request at any time:

• Access to your data

• Correction

• Deletion (“right to be forgotten”)

• Restriction of processing

• Data portability

• Objection to processing

• Withdrawal of marketing consent

Contact: info@wrapio.shop

You may also file a complaint with CNPD: https://www.cnpd.pt/

10. Automated Decision-Making

Installment payment processors (e.g., Klarna) may perform automated decisions to determine eligibility.

You have the right to:

• Request human review

• Challenge a decision

• Express your point of view

11. Cookies

Our website uses cookies for:

• Cart functionality

• Analytics

• Personalization

• Security
  You can manage cookies via your browser.

12. Updates to This Policy

We may update this policy periodically.
Any significant changes will be communicated.