Online Dispute Resolution
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The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Wrapio.shop provides all the information so that you can exercise your right to complain to an official, third-party and impartial entity in the process. Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we have presented to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr and express your objection.
What is alternative dispute resolution?
Alternative dispute resolution is the possibility available to all consumers of turning to official entities to help them resolve or provide guidance on a dispute before filing a lawsuit in court. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the trader who is the subject of their complaint.
The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution. You may know the concept of alternative dispute resolution by other names: “mediation”, “conciliation”, “arbitration” or “consumer disputes committee”.
Alternative dispute resolution is generally less expensive, less formal and faster than the courts. Wrapio.shop provides the websites of some of these entities that can help you present your arguments:
Dispute Resolution
Law No. 144/2015, of September 8
If you experience a consumer dispute, you may seek resolution through the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr
Alternatively, you can contact one of the following Alternative Dispute Resolution (ADR) entities:
Alternative Dispute Resolution Entities
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
📞 Tel: 213 847 484 | 📧 Email: cniacc@unl.pt
CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve
📞 Tel: 289 823 135 | 📧 Email: cimaal@mail.telepac.pt
Consumer Conflict Arbitration Centre of the District of Coimbra
📞 Tel: 239 821 690 / 289 | 📧 Email: geral@centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Centre
📞 Tel: 218 807 000 / 218 807 030
📧 Email: juridico@centroarbitragemlisboa.pt, director@centroarbitragemlisboa.pt
Consumer Information and Arbitration Centre of Porto
📞 Tel: 225 508 349 / 225 029 791 | 📧 Email: cicap@mail.telepac.pt
Vale do Ave Consumer Conflict Arbitration Centre / Arbitration Court
📞 Tel: 253 422 410 | 📧 Email: triave@gmail.com
Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
📞 Tel: 253 617 604 | 📧 Email: geral@ciab.pt
Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
📍 Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
📧 Email: centroarbitragem.sras@gov-madeira.pt
For more information, visit the Consumer Portal at www.consumidor.pt
Important Notice
For online purchases, the Consumer Conflict Arbitration Center corresponding to the consumer’s domicile is responsible for handling disputes.
Contact us: info@wrapio.shop