Privacy Policy

Privacy Policy
Data Protection Policy

At Wrapio, we are committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the applicable data protection laws, including the General Data Protection Regulation (GDPR), in effect within the European Union.

This policy applies to the processing of personal data when you use our services, including but not limited to our customization and product delivery services.

Data Controller

The data controller responsible for the processing of your personal data is Wrapio, with its registered office located at Caracol da Graça 2, 1100 Lisboa, Portugal. Wrapio is committed to ensuring that your personal data is handled with the utmost care and in accordance with the relevant data protection laws.

Purpose of Data Processing

We process your personal data for the following purposes:

1. Provision of Personalization Services
   To provide our product customization services, we process the personal data you provide, such as your email address and design preferences. If the design does not contain identifiable information, the only personal data we process is your email address. Additionally, for product delivery, we process shipping information (name, address, phone number, and email) to ensure timely and accurate delivery.
2. Transaction Management
   For each transaction, we process billing information (such as tax number, name, and address) and payment details for the purpose of processing your purchase and managing payments.
3. Video Surveillance
   We utilize video surveillance in our physical stores for security purposes, ensuring the safety of our customers, employees, and merchandise.
4. Customer Support (Complaints, Suggestions, and Compliments)
   To handle customer feedback (including complaints, suggestions, or compliments), we process your identification details (such as name) and contact information (email address and phone number) to ensure efficient follow-up and resolution.
5. Marketing Communications
   We may use your contact details (email and phone number) to send you relevant marketing communications, including information about new products, promotions, and offers, via email or SMS. You can opt out of receiving these communications at any time by unsubscribing.

Any reuse of personal data for purposes other than those specified will be assessed in accordance with Article 6(4) of the GDPR.

Legal Basis for Data Processing

The processing of your personal data by Wrapio is based on the following legal grounds:

• Personalization Services: Execution of a contract (Article 6(1)(b) of the GDPR).
• Transaction Management: Execution of a contract (Article 6(1)(b) of the GDPR).
• Video Surveillance: Legitimate interest (Article 6(1)(f) of the GDPR).
• Customer Support: Compliance with legal obligations and legitimate interest (Article 6(1)(c) and (f) of the GDPR).
• Marketing Communications: Consent (Article 6(1)(a) of the GDPR).

Data Retention

We retain your personal data for no longer than is necessary to fulfill the purposes outlined in this policy, specifically:

• Personalization Services: Retained for 7 (seven) days after the request for personalization.
• Transaction Management: Retained for 10 (ten) years in accordance with legal retention periods.
• Video Surveillance: Retained for 30 (thirty) days, in line with legal requirements.
• Customer Support: Retained for 3 (three) years after the completion of the relevant process.
• Marketing Communications: Retained for as long as your relationship with us remains active, or until you withdraw your consent.

Sharing of Personal Data

Wrapio may share your personal data with trusted third parties who assist in the delivery of our services, including delivery service providers, payment processors, marketing agencies, IT service providers, and consultants. Additionally, your data may be shared within the Wrapio group of companies for operational purposes.

We may also disclose your personal data to public authorities, such as tax authorities, law enforcement agencies, regulatory bodies, or other government entities, when required by law.

Your Rights as a Data Subject

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to request information about the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data.
• Right to Object: You may object to the processing of your personal data for certain purposes.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@wrapio.shop.

You also have the right to lodge a complaint with the National Data Protection Commission (CNPD) at https://www.cnpd.pt/.

Changes to the Privacy Policy

This Privacy Policy may be updated from time to time. In the event of significant changes to how we process your personal data, such as changes to the purposes for which we use your data, or changes to our company’s identity, we will notify you within a reasonable period.